Privacy Policy
Dharohar Hospital is committed to protecting the privacy and confidentiality of every patient, visitor, and website user.
On this page
1. Introduction
Dharohar Hospital ("we", "us", "our", "the Hospital") operates the website drnigamhealthcare.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, use our online appointment booking facility, or interact with us in connection with medical treatment and hospital services.
By using this Site, you agree to the terms of this Privacy Policy. This policy is framed in accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable laws of India governing the protection of personal and health data.
2. Information We Collect
a) Information you provide directly
- Name, phone number, email address, and address submitted through appointment or enquiry forms
- Details of the department, doctor, or service you are enquiring about
- Health-related information you voluntarily share while booking an appointment or consultation
- Messages sent via WhatsApp, contact forms, or email
b) Information collected automatically
- IP address, browser type, device type, and operating system
- Pages visited, time spent on the Site, and referring website
- Approximate location (city/region level) based on IP address
We do not collect sensitive financial information (such as card numbers) through this Site, as we do not process online payments here.
3. How We Use Your Information
- To respond to appointment requests and enquiries
- To connect you with the relevant doctor, department, or hospital staff
- To send appointment confirmations, reminders, or follow-up communication via phone, SMS, WhatsApp, or email
- To improve our website, services, and patient experience
- To comply with applicable legal, regulatory, or medical record-keeping obligations
- To respond to queries, feedback, or complaints
6. Data Security
We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Subject to applicable law, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information, where legally permissible
- Withdraw consent for communication (e.g., opt out of promotional SMS/WhatsApp messages)
To exercise these rights, please contact us using the details in the "Contact Us" section below.
8. Data Retention
We retain personal and medical information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable medical record-keeping laws and regulations.
9. Third-Party Links
Our Site may contain links to third-party websites (such as social media or map services). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.
10. Children's Privacy
Our Site is not directed at children under 18 for the purpose of independent data collection. Any information relating to a minor patient is collected only through a parent or legal guardian in connection with medical treatment.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last Updated" date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:
Dharohar Hospital
186 "M" Block, Kidwai Nagar, Kanpur, Uttar Pradesh
Phone: 9336211413 / 9415041225
Email: info@dharoharhospital.com